We want you to be 100% satisfied with your purchase from Polka Dot and Co Australia. We have a 20-day return policy, which means you have 20 days after receiving your item to request a return. We do not offer Refunds or Exchanges for a change of mind or lost packages under untracked postage. If the unfortunate does occur and your order has arrived damaged or incorrect please contact us we can discuss a solution that works for both parties. You can use our Contact Form to get in touch with us. Please understand this as we are a small business trying to provide the best service possible. Please keep in mind if a refund is issued it will be minus the transaction fees and shipping fee cost if the item has been shipped along with a $10 restocking/admin fee.