SHIPPING AND PICKUP INFORMATION
OUR CURRENT PROCESSING TIME IS 5-14 BUSINESS DAYS. OUR PROCESSING TIMES CAN CHANGE AND MAY BE EXTENDED DURING HOLIDAYS AND SALE TIMES. POLKA DOT AND CO AUSTRALIA IS A ONE WOMAN SHOW WHICH IS WHY OUR PROCESSING TIME IS A LITTLE LONGER, SO THANK YOU FOR YOUR PATIENCE.
If you are in need of your order to be sent urgently please contact us here.
Australian Shipping Rates
|$0 - $49.95
$10.00 standard tracked shipping
$4.00 Untracked letter postage (only for keychains, scrunchies) Free on orders over $25
||FREE SHIPPING in Australia (no code needed)
||$12 or free on orders over $100
All Australia Post delivery estimates can be found here.
All orders are shipped with Australia Post & SENDLE and a tracking number is issued if paid for registered tracked shipping via email. You must provide a secure address as the courier will safe drop your parcel if you are not at home.
Please be aware there is always a risk with untracked postage and you will not receive a tracking number. We are not liable if the item is lost and we cant track it either.
Incorrect Postal Addresses
It is your responsibility to check your postal address at the time of the order. If you've noticed you've typed in the wrong address please let in contact with us ASAP. Polka Dot and Co is not liable for purchases returned to us due to incorrect addresses. Re-directing post will occur at the customer's expense.
Untracked Postage T&Cs
Please be aware of these risks when choosing to send your items through untracked postage. All items sent by untracked post can take anywhere between 2-30 business days to arrive. We do not take responsibility for lost or damaged items sent by untracked post. We do not provide compensation for lost or damaged items send by untracked post. Australia post does not give compensation for lost items. Please bare this in mind when selecting this option at checkout.
Selecting Express Post at checkout will not speed up order processing time. Postage pricing includes the handling, packaging of your purchase, post satchel or box and tracking when purchase and the cute packaging you receive!
CONTACTLESS PICK UP
Pick up Location: Croydon, Victoria 3136
Contactless pick up is an option that is selected at the checkout. When your order is ready you will receive a "pick up notification" via email or text to advise you that your order is ready to be collected. Please contact us to arrange pick up as soon as this is received. We must need a confirmation of a time & day before handing over our address. This assure you that your'e order will be in our pickup box when you arrive.