Check out our Frequently Asked Questions below. If you still need help please contact us.
Where do you ship to?
We ship worldwide from Australia!
How long does shipping take?
Depending on the shipping you’ve selected depends on how long it will take. Please see how shipping page for more information.
How do I track my order?
All orders are shipped via Australia Post
How do I return an item?
We only accept returns for broken items in transit. We do not offer change of mind refunds. Please see our return policy here.
How long does it take to process my return?
You’ll be sent a return postage label within 24hrs. Then once received we will process your refund if item meets our requirements.
Can I exchange for a different item?
No, we don’t offer exchanges for change of mind.
Do you accept custom orders?
Of course we do! Processing times for custom orders are between 10-14 business days. Please use our contact us form to let us know what you'd like us to create for you.
Do you offer wholesale?
We sure do! We have stockist all over Australia. If this is something that interests you, fill in your details here and we will be in touch.
Are your products safe for my baby to chew on?
NO. Our Products are NOT suitable for children 3 and under. Although our Silicone Beads are free from BPA, Lead, Cadmium, Phthalates, PVC and Latex, our products are not designed for babies at all. They are strictly not to be used as toys or anything teething related. I mean, no one wants our pretty items being chewed. Am I right?
What is your current processing time?
Our current processing time for orders is between 2-10 business days (excluding custom orders). You can find more details regarding order processing times here.